Top Questions

Are you taking precautions for COVID-19?

Yes, absolutely. Feel free to ask if you have any questions. Here are some examples:

  1. Clients screened for COVID-19 related symptoms, contacts, and travel to hotspots.

  2. Temperature checks at the door, hand sanitiser or hand washing upon arrival.

  3. Masks provided and strongly recommended for both therapist and client

  4. Signs displayed at the entrance with step-by-step instructions that help keep everyone safe.

  5. Limit of 2 people (including therapist) in the treatment room at any time.

  6. Keeping treatment room doors and windows open for ventilation wherever possible.

  7. Thorough cleaning of massage table and other frequently touched surfaces between treatments.

  8. Following laundry protocols developed by the AMT Biosecurity Planning Committee.

  9. Washing hands with soap and water before and after every treatment (standard practice).

  10. Therapist checking own temperature and looking out for symptoms daily.

  11. Keeping records of attending clients for at least 28 days.

  12. Offering online consultations to clients if they need to self-isolate at home.

  13. Appointments cancelled within 24 hours due to ill health will not be subject to cancellation fees.

  14. Closely monitoring the situation in the local area and taking direction from NSW Health.

Can I have a massage if I've been unwell recently?

Please wait until you've had no symptoms for 14 days to prevent the spread of illness, even if you've tested negative for COVID-19.

Do you take credit cards?

I accept Visa, MasterCard, American Express and eftpos cards, as well as Apple Pay and Google Pay.

Are health fund rebates available?

I'm registered with all major health funds. Please let me know if you need a health fund receipt to claim a rebate.

Is there visitors parking?

Visitors parking is available via the carpark entrance on Brennan St. Just buzz Unit 25 and I'll let you in.

How do I cancel or reschedule?

Logging into the website allows you to view, reschedule or cancel your bookings (until 24 hours before), and easily book again. After logging in, click your name on the menu at the top, then My Bookings.

How often should I get a massage?

You may need to come more frequently initially, once or twice a week, to improve your current state. After a while, you should feel better with less pain and tension, greater range of movement and a general feeling of wellbeing. You can maintain this with regular, less frequent massage, perhaps every 4 weeks, depending on your stress and activity levels.

What will my first session be like?

Aim to arrive 15 minutes early so we can discuss your health history. I can adjust the room temperature or music for you. I'll provide a sheet to cover yourself and leave the room while you undress. It’s fine to partially undress, whatever is comfortable for you. Feel free to communicate during the massage; you may want me to change techniques, music, draping— or even take a break.

I had a massage yesterday. Why am I sore today?

A deep tissue massage can be like a workout. If your muscles aren't used to it they may respond with some soreness. This is normal. If it lasts longer than two or three days, ask me to use less pressure next time and see how your body reacts. As you receive more treatments and reduce the tension in your body, you'll find this happens less.

Do you help treat terminal or chronic illness?

Those who suffer from terminal or chronic illnesses should consult a physician to get the right care. Typically, massage is just a part of a team effort required to treat and manage chronic illness.

 
  • Facebook

©2018 Brendan Lo Massage Therapy